We’re proud to announce that we have been given a 92.79% score in customer satisfaction by the Australian Achiever Awards. This greatly highlights our commitment to the quality of work we provide and to our relationships with clients.
“The customer service I receive from Mo Works is great. They respond promptly to any of my questions. And Mo himself is happy to take any calls. We have achieved a lot with them.”
The Australian Achiever Awards (AAA)
Now in its twenty-sixth year, the AAAs are an independent, unbiased award system based on direct assessments and ratings from businesses’ customers to provide indications of a well-run business who is providing excellent customer service.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
After a thorough review based on the assessment of Mo Works customers, we’ve successfully scored a highly recommended 92.79% in customer satisfaction for the Advertising, Marketing & Public Relations Services category.
“Mo and the entire team have been incredibly diligent. They provide a high level of customer service and have exceeded our expectations. They go above and beyond to get last-minute deliveries done for us. Overall they are fantastic to deal with.”
This achievement reflects our commitment to giving the best work quality and customer experience possible through open and effective communication, efficient processes and passion for achieving the clients’ missions.
“I have been a customer of Mo Works for several years now. They are a results-driven company with a collaborative attitude. Their focus is on helping us towards our goals. They are creative and think outside the box. And their response to everything is prompt. Their reputation is based on customer service, which flows from management down.”
We’d like to express our gratitude for our clients, who have no reservation in sharing their good thoughts about us, and appreciation for our team, who represents the Mo Works brand to the best of their ability and who goes above and beyond to make this happen.
If you’re ready to work with a team that can integrate into your business and knock out goals for you, then let’s get in touch and partner with us!
