We are extremely proud to announce that we have scored 96.45% at the Australian Achiever Awards. Our goal as a creative consultancy is to ensure our clients are getting the best of the best when it comes to their business, whether through web development, B2B branding and positioning, or growth strategies, so we were thrilled that our customer satisfaction score reflected this. 
 

The Australian Achiever Awards (AAA) was created to support small to medium-sized businesses Australia-wide in measuring and improving their customer service. With over 26 years of experience recognising remarkable service, the AAA gives small to medium businesses that genuinely care about their customers a way to showcase their commitment. 
 

To be eligible for the awards, businesses must meet eight criteria: Time-Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication,  Overall Perception, and Referral.

 

Anything above 80% overall is considered a fantastic success, reflective of outstanding customer service. We partner with B2B businesses to build and launch strategies, brands, and digital products that create impact. As a creative consultancy, we are dedicated to bringing business visions to life. Our central goal is ensuring the success of the companies we work with, so it’s safe to say we are incredibly proud of our results.

 

The thorough review of our customer service at Mo Works resulted in a score of ‘highly recommended’, at 96.45% in the Advertising, Marketing, and Public Relations Services category. The most important thing to us is that our customers were so pleased with the service they received. This was reflected in the feedback we received from the interviews conducted by the AAA.

 

“Mo Works provided outsourced marketing for our company, and I have a very high opinion of them. They offer a wide range of skills and services, and they are highly responsive and creative in their approaches. They suggest new ideas and help implement them into a marketing strategy. I had an urgent marketing campaign to put together to help us sell some equipment to a large customer. Lujan personally went to the site at six o’clock in the morning to help the sales team do a video. Our sales team did not have the right experience, so she offered to help. It was above and beyond anything that is in our contract. That is the first time I have ever worked with a company that has gone outside its realm, put the customer first, and devised a creative solution.”

 

“I have been working with Mo Works for only about four months, and in that time, we have been really impressed by their service. They made sure our project went smoothly and that any decisions were made quickly. They take on board and listen to our feedback. We went with them based on their thought process and how they go about things, and we are very pleased.”

 

As a creative agency based in Melbourne and Adelaide, we know there is no shortage of brilliant businesses to work with. It goes without saying - but we’ll say it anyway - that we are beyond thankful for our clients for sharing their positive experiences and praise of our team, who are the backbone of our business and go above and beyond for Mo Works’ clients. 

 

Looking for a team that integrates with your business to provide exceptional service and innovative strategies for growth, branding, and development? You’re in the right place. Let’s work together.