Utilities & InfrastructureUX/UI DesignBrand IdentityDesign Systems

ENGIE

Ongoing UX/UI and digital experience support helping ENGIE create simpler, more consistent customer experiences across its website and MyENGIE app.

ClientENGIE

SectorUtilities & Infrastructure

EngagementACCESS

CapabilitiesUX/UI Design · Brand Identity · Design Systems

The Challenge

Making everyday energy interactions simpler

ENGIE wanted to make MyENGIE the central point of customer engagement, giving customers a straightforward way to manage their energy accounts, understand their usage, pay bills and access support.

With customers interacting across the MyENGIE app and ENGIE website, the digital experience needed to feel consistent, intuitive and easy to navigate. ENGIE also needed ongoing design support to balance everyday requests with longer-term improvements to its digital platforms.

The opportunity was to build a stronger foundation for digital experiences that could reduce friction for customers and support ENGIE's ambition to become Australia's leading digital energy retailer.

Customers needed simple, intuitive ways to manage everyday energy tasks across digital channels.

The website and app needed consistent UX/UI principles and design components.

Ongoing design requests and strategic improvements needed a more connected delivery process.

What We Did

Connecting everyday delivery with long-term digital improvement

We partnered with ENGIE to provide ongoing UX/UI and customer experience support across MyENGIE and the ENGIE website.

We began with discovery and stakeholder workshops to understand ENGIE's two-year digital experience roadmap, customer priorities and day-to-day design requirements. We then reviewed the existing design systems, Figma environments and delivery processes, establishing a more structured way for both teams to collaborate.

Alongside ongoing UX/UI enhancements and business-as-usual design support, we developed an initial UI/UX master kit for the MyENGIE app. This created a foundation for more consistent components and assets, with further design libraries planned across other digital channels.

Digital Products & Platforms